Confirmation of our quality
EUROPESPA med©
Lázně Bělohrad a.s. rated highly by Europe
Quality in Lázně Bělohrad a.s. is not a one-off advantage but a permanent feature.
On November 2nd 2006 Lázně Bělohrad a.s. was the first spa facility in Europe to receive the prestigious EUROPESPA med© award (serial number 001) by the European Spa Association in Brussels in recognition of the quality it offers. This award is granted to selected European spas after a rigorous operational inspection and audit.
BKK Gesundheit
Official contractual partner to BKK Gesundheit
The attainment of the EUROPESPA med© qualititative standards grants Lázně Bělohrad a.s. the status of a contractual partner of BKK Gesundheit. For those with an insurance policy with BKK Gesundheit this certificate is a guarantee that the services we provide comply with the strict requirements their health insurance company demands of its contractual partners.
For Lázně Bělohrad a.s. this award is a mark of exceptional success and recognition. BKK Gesundheit is one of the most demanding contractual partners on the German market. It collaborates with more than 100 different facilities throughout Europe, yet of these only three are contractual partners.
ISO 9001:2000
Quality in Lázně Bělohrad a.s.
In the year 2000 Lázně Bělohrad a.s. was the first spa in the Czech Republic to be awarded a quality certificate. Each year it has to prove its competence, which is attested by the renowned certification company ITI TÜV (Informace, Technika, Inspekce-TechnischeÜberwachung Verein) based in Prague and linked with Germany (based in Munich).
The European quality standard covers all possible aspects of the activities of management, employees and clients, and describes how a firm (organisation, company) is to behave in order to ensure that all these aspects are performed properly and to a high standard and are documented. In practice this means that all employees have a precisely designated position within the organisation of Lázně Bělohrad a.s., duties, a clear employment contract and set procedures.
The company management must set an example by adhering to the standard. Every year it sets the firm’s strategy and measurable quality targets, organises internal quality audits, reviews and assesses the system’s effectiveness, draws up the organisational and working rules of procedure and assigns the most capable and well-educated members of staff to prepare each individual section. This results in the creation of a binding set of standards, the fulfilment of which is reflected in the fact that the employees themselves are happy in the company, as they are part of a top-class team.